A charge of $7.95 (U.S.) for shipping and handling will be added to your total order. This charge applies only to the continuous 48 states, Alaska, Hawaii Puerto Rico and all U.S. Territories. Standard charges will apply for next day or second day shipping and you must e-mail or call to inquire about these types of shipping. International customers must obtain a shipping quote prior to ordering. You may do so via email or phone. Be sure to include your name, address, return e-mail (if applicable) and item(s) desired. Shipping of pattern samples is free world wide. We ship all orders via U.S.P.S.
Though most orders ship the same day they are received, please allow 7 to 10 business days for your order to be processed and shipped from our warehouse due to some larger volume days. If you purchase an item that is out of stock and is back ordered you will be notified via e-mail of that patterns pending status.
Unopened products can be returned within 30 days of date of delivery with a return authorization. A 25% restocking fee will be deducted from each returned product. You are responsible for the return shipping cost and the original shipping charge of $7.95 (USD) will not be refunded. Defective products will be replaced at no charge to you!
No returns on Samples
No un-authorized returns will be accepted
Need a return authorization or have questions about our return policy?
Mon-Fri 9a-4p EST
Toll Free: 1-800-354-6746
Main Office 1-937-365-1444